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VETTER E learning course (EN)
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Vetter
VETTER (EN)
VETTER
4. Safeguarding health and quality of life at work
Utilities
Utilities
5 dimensions of service quality:
Reliability
Tangibility
Empathy
Responsiveness
Assurance
Last modified: Thursday, 20 July 2023, 10:05 AM
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Initial Assessment Test
NEWS
DISCLAIMER
INTRODUCTION TO THE VETTER E-LEARNING COURSE
How to navigate the course
THEORETICAL BACKGROUND
1. INTERNATIONAL, NATIONAL AND REGIONAL LEGISLATION ON VOCATIONAL, EDUCATION AND TRAINING
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Assessment questions
2. PRIVACY REGULATIONS
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Assessment questions
3. GUIDELINES AND REGULATIONS RELATING IN PARTICULAR TO THE LABOUR SYSTEM
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Assessment questions
4. REGULATORY AND LEGAL ASPECTS RELATING TO THE LABOUR MARKET AND LABOUR POLICIES
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5. LABOUR AND TRADE UNION LAW FOR THE MANAGEMENT OF LABOUR RELATIONS AND PARTNERSHIPS
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Assessment questions
6. GENDER EQUALITY IN THE WORKPLACE AND VOCATIONAL TRAINING
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TIPS, RECOMMENDATIONS AND CASE STUDIES
THEORETICAL BACKGROUND
1. CHARACTERISTICS AND ARTICULATION OF A TRAINING DESIGN
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Assessment questions
Utilities
2. MAIN SOURCES AND DATABASES FROM WHICH TO DRAW INFORMATION
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Assessment questions
Utilities
3. ASSESSMENT OF PSYCHOSOCIAL WELLBEING OF LEARNERS
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Assessment questions
Utilities
4. MAIN CHARACTERISTICS OF LEARNING PROCESSES IN FORMAL, NON-FORMAL AND INFORMAL CONTEXTS AND OF THE RELATED TRANSPARENCY, VALIDATION AND CERTIFICATION DEVICES
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Assessment questions
Utilities
5. KNOWLEDGE OF LEARNER EXPECTATIONS, THEIR PERCEPTIONS OF INTERNSHIPS AND IMPROVED UNDERSTANDING OF THEIR CAREER INTENTIONS
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Assessment questions
Utilities
TIPS, RECOMMENDATIONS AND CASE STUDIES
LIST OF REFERENCES
Introduction
1. EVALUATION AND MONITORING METHODS, TECHNIQUES, AND TOOLS
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Assessment questions
2. TECHNIQUES AND TOOLS FOR PRODUCING REPORTS FOR EVALUATION, MONITORING AND DEVELOPMENT STRATEGIES
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Assessment questions
3. TECHNIQUES FOR ADMINISTERING QUALITATIVE AND QUANTITATIVE SURVEY INSTRUMENTS
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4. COMMUNICATION AND RELATIONSHIP TECHNIQUES TO DEVELOP SHARED OBJECTIVES AND DEVELOPMENT STRATEGIES
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5. PROBLEM-SOLVING TECHNIQUES FOR DEFINING SOLUTIONS TO PROBLEMS ARISING FROM THE ANALYSIS OF MONITORING DATA
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6. STATISTICAL TECHNIQUES FOR COLLECTING AND ANALYZING DATA AND FORMULATING FORECASTING HYPOTHESES
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THEORETICAL BACKGROUND
1. ELEMENTS OF SOCIOLOGY
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Utilities
2. SOCIAL RESEARCH METHODOLOGY
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3. METHODS AND TOOLS FOR ORGANISATIONAL ANALYSIS
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4. ELEMENTS OF PSYCHOLOGY AND SOCIAL PSYCHOLOGY
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Utilities
5. RULES OF CONDUCT FOR DIFFERENT EMERGENCIES
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6. ELEMENTS OF ADULT PEDAGOGY
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Utilities
7. THEORIES AND TECHNIQUES OF HELPING RELATIONSHIP MANAGEMENT IN ORDER TO UNDERSTAND THE POSSIBLE CRITICALITIES THAT THE PERSON EXPERIENCES IN THE DEVELOPMENT OF ACCOMPANYING ACTIVITIES
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8. WORK SAFELY AND IN COMPLIANCE WITH HYGIENE AND ENVIRONMENTAL PROTECTION STANDARDS, IDENTIFYING AND PREVENTING RISK SITUATIONS FOR ONESELF, OTHERS AND THE ENVIRONMENT
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Assessment questions
Utilities
9. MODELS AND TECHNIQUES OF HUMAN RESOURCES COORDINATION AND MANAGEMENT
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10. MODELS AND TECHNIQUES OF ACTIVITY PLANNING AND WORK ORGANISATION
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11. SERVICE QUALITY MODELS AND STANDARDS
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12. TAKING CARE OF WORK SAFETY ASPECTS
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Utilities
13. SAFETY AT WORK: RULES AND MODES OF CONDUCT (GENERAL AND SPECIFIC)
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Assessment questions
Utilities
THEORETICAL BACKGROUND
1. EFFECTIVE COMMUNICATION TECHNIQUES
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2. GROUP LEADERSHIP TECHNIQUES
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3. CONFLICT MANAGEMENT TECHNIQUES
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4. ACTIVE LISTENING TECHNIQUES
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5. OBSERVATION TECHNIQUES
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6. COMMUNICATIVE MEDIATION TECHNIQUES
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7. FACILITATION TECHNIQUES
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8. MOTIVATION AND EMPOWERMENT TECHNIQUES
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9. COMMUNICATION AND INTERPERSONAL TECHNIQUES FOR MANAGING INTERVIEWS, MEETINGS AND PROMOTING AGREEMENTS
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Utilities
10. NEGOTIATION TECHNIQUES FOR NEGOTIATING AGREEMENTS WITH COMPANIES, ENTITIES AND INSTITUTIONS
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11. SKILLS ASSESSMENT TECHNIQUES
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Utilities
Final Assessment Test
DISCLAIMER
Next activity
12. TAKING CARE OF WORK SAFETY ASPECTS ►
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Course sections
General
INTRODUCTION
1 Legal and administrative aspects
2. Coordination between the company and the training centre (the role of the company, the role of the training centre)
3. Monitoring and evaluation
4. Safeguarding health and quality of life at work
5.motivation, leadership, initiative and effective communication, teamwork, social participation and inclusion, conflict resolution
CONCLUSION